I make jokes with my friends all the time about how businesses don’t want my money. When I go into a store and they don’t have what I want, I say to my friend, “They obviously don’t want my money.”
And my friends nods and replies, “They clearly don’t want your money.” This happens a lot.
With Simple Mobile, they clearly don’t want my money. Why? Because they turned off my cell service.
“No problem,” I say to myself, “I’ll just ‘re-up’.” So I call their customer service line (the only number that works on my phone). I get an automated system which asks for info that I don’t have, such as my “Simple Mobile PIN.” I’ve never had one, nor set one. So I hang up and try to get a human on the line, but that doesn’t work either. It seems like they don’t want my money.
“No problem,” I again say to myself, “I’ll just ‘re-up’ online.” So I go to the Simple Mobile website and try to log in. “We don’t know you, man.” they reply.
“Say what?” I ask myself. I try two different usernames, including my email address, but nothing doing. So I say to myself, “Self, you’ll have to re-set your password.” So I click the re-set password link and enter my email address.
“Sorry Hawk, we don’t know you, man.” the website replies.
“Say what now?” I ask myself. My username doesn’t work, and my email address doesn’t work? Then I see a link to use my phone number. “Hey now, that should work!” I say to myself.
So I click the link, enter my phone number, and the website responds, “We don’t know you. Man.”
- My username doesn’t work on the Simple Mobile website.
- My email address doesn’t work on the Simple Mobile website.
- And my phone number doesn’t work on the Simple Mobile website!
I say to myself, “Self, it’s clear Simple Mobile doesn’t want your money.” And I wholeheartedly agree.
The next day I walk down to my local phone guy. This guy, David, has helped me out with DSL service at home, as well as cell service. I explain how Simple Mobile doesn’t want my money and he sets me with up with a new service, new phone, and life is once again wonderful. I got a Samsung Galaxy S III (which is a wonderful device) and a service with Boost Mobile with unlimited everything for $35 / month. That’s a promotion price, but no contract (yay!). After my experience with AT&T and their contracts, I’ll never go on another cell-service contract again. After 6 months, it goes up to $50 / month. For unlimited everything, including 4G LTE service, that’s still a good price.
So it seems Simple Mobile doesn’t want my money, and Boost Mobile does. Boost Mobile wins and gets my money.
UPDATE: Simple Mobile still had my account in the auto-billing system because they auto-charged my card $41.68 yesterday. Now I’ll have to call ’em up and try to get a refund. Such a hassle.
My new Samsung Galaxy S III with Boost Mobile